Do you have good project stories to tell? Most likely not

I have been studying storytelling, trying to figure out how stories can be used to better communicate.  Here is a Pixar story during the production of Toy Story 2 they lost all the files when a command was run to delete files mistakenly.

The above video was posted on June 30, 2011.    The next web posted a story of the Toy Story 2 files deleted May 12, 2012 that goes into more detail.

When listening to this story it reminds me of the Back-up Disaster that killer the Sidekick.  The Toy Story 2 story had a better message.

“I’ll never forget ever being a part of Toy Story two. I was very lucky,” says Jacob. “I had that chance to work on a level of impact that helped keep Buzz and Woody, and “Toy Story” and the franchise, and Pixar all be a thing we talk about today.”

...

The thing about  a disaster like this one is that the technical directors and staff at Pixar had to trust one another to fix the issue, even though there were several mistakes made and one of them was responsible. “If you can’t sit down and calmly engage that meeting, you can’t be in that meeting with them,” says Jacob. ”Because the circumstances were so incredibly unusual. Black Swan events do occur.”

Instead of dwelling on pinning the blame or lamenting the loss of time and effort, the team made sure to alter the backup strategy so that something like that didn’t happen again, and it went about making up for lost time.

How many IT/DC problems are caused by the mindset of Repairing vs. Fixing the problem

The wise can see the difference between repairing a problem and fixing a problem.  A repair is many times temporary whereas a fix can take more time, resources, and money.

Here is a story about a simple problem of transporting a crane across a bridge.  When I read this story it reminds of the problems when people don’t understand the difference between a repairing vs. fixing a problem.

The story begins with a company that makes very large and very heavy pieces of equipment. 

They had a special order for an especially large piece of equipment. They completed the piece of equipment and got it ready to ship to the client. In order to ship it to the client it had to pass over a bridge that was located very close to the plant where the piece of equipment was built. 

As the piece of equipment was passing over the bridge, the bridge collapsed and the huge piece of equipment fell into the river. The company quickly went into action and rented a crane that was used to extricate the piece of equipment from the river and place it safely on the plant side of the bridge. 

The city which owned the bridge quickly went into action building a new bridge relying on the assumed knowledge that the company would never try to go over the bridge with another piece of equipment that weighed so much.

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Click this link to read the whole story.

Changing the news with Statistics - sports, economics, and politics

One of the fun things I’ve learned over the past years is how journalism and media news works in the technology area.  Working on publishing technologies at Apple and Microsoft I used to focus on low level things like printers, postscript language, fonts (a lot), graphics, color systems, and spoke at conferences back when print publishing was big.  Now, with this blog, working with the GigaOm folks, and a variety of other companies I’ve had an interesting view of how the news becomes the news.

The basis of the news are many times the facts, and many times those facts are in statistics.  I ran across this post on eight cool things journalists should know about statistics.

Nate Silver: Eight cool things journalists should know about statistics

Journalists need to bring science and forecasting into their news coverage, despite the fact that predicting outcomes is viewed as “uncouth” in some newsrooms, statistician Nate Silver told a gathering at the Online News Association conference Friday.

 

 

 

 

 

 

 

My favorite are the last two.

7. Insiderism is the enemy of objectivity. Insider information may not be reliable. A journalist whose circle is too tight may forget there is more outside of it. Silver cited forecasts made on the McLaughlin Group that he called as accurate as “monkeys throwing poop at a dartboard.”

8. Making predictions improves accountability. Silver called on journalists to be more empirical in their coverage. But he also said if journalists state what will happen in the future, they need to think such predictions through and not treat forecasting as a game.

Nate Silver who is the source of the above ideas has started an effort to change sports, economics and politics journalism.

Seeking Lead Writers in Sports, Politics and Economics

FiveThirtyEight is conducting a search for lead writers in three of our most important content verticals: sports, politics and economics. 
These are high-profile, full-time positions for people with an outstanding combination of writing and statistical skills. They will principally involve: (i) writing 2-3 feature-length articles per week (typically between 500 words and a few thousand words) and (ii) contributing to long-term FiveThirtyEight projects  that is, assisting in the build-out of our data-driven models and interactive features.
The three principal qualifications for these lead writing positions are as follows:
·         First, candidates must be able to write clearly about complex ideas. Strong prose style and composition represents a major part of the skill set. But we also seek candidates who can display a clear sense of editorial judgment: how to select story ideas, and how to present data-driven content in a way that can be approachable for a smart (but non-specialist) audience.  We strongly prefer candidates who have a demonstrated track record of writing for the broader public.
This may seem hard for a writer, but imagine you have the backing of a data visualization staff.  check out this post.
 
Visual Journalist 

We are looking for one or more Visual Journalists to design and develop graphics, interactive features and web applications for the site. The Visual Journalists will work on a small team in the FiveThirtyEight newsroom in New York City, using information design and web development to help readers explore and understand the data behind the news.
Computational Journalist

FiveThirtyEight is also looking for one or more Computational Journalists to join our data visualization team. Our Computational Journalists will create interactive features, models, and systems that collect, process and present real-time data and predictions about sports, politics, economics, science and lifestyle topics.

Making a few enemies is OK

One of the good lessons I learned working on the Mac II at Apple was to ship something difficult you need to be willing to piss off some people.

I just wrote to a friend.

Making a few enemies is not a problem in life.  You can't be friends to everyone.  if you are you aren't doing anything interesting.

Winston Churchill says this better.

You have enemies? Good. That means you've stood up for something, sometime in your life.
Winston Churchill 

I have written some things that have made a few enemies, and that's OK.  And, I'll probably write even more in the future. 

A Test for Whether You Support Innovation, would you promote someone who breaks the rules

When I joined Microsoft an executive spoke at new employee orientation.  There are two stories that come to mind.

First story.  The executive had been a long time developer in Excel and had decided he wanted to get his MBA.  He was accepted into Harvard and was ready to resign.  Given he was employee #105 at Microsoft it is expected he would talk to Bill before leaving.  Bill asked him why he wanted to get his Harvard MBA.  His response is he wanted business experience.  Bill responded if you want business experience, I'll give you business experience.  You are now the General Manager of Microsoft Word.  The executive of course didn't go to Harvard and he eventually became a VP of Office.

Second story.  Same executive.  Same employee orientation.  He starts telling a story.  I'll tell it slightly different than he did.  

He was a senior developer on Excel and was working on a new feature.  As part of the feature being complete he wanted to put it on the toolbar.  Here is an image of Mac Excel 2011's tool bar.

NewImage

And a bit of early history of Excel.  I remember this history from the Apple side when I worked there and Excel quickly became the standard spreadsheet program.

Microsoft originally marketed a spreadsheet program called Multiplan in 1982. Multiplan became very popular on CP/M systems, but on MS-DOS systems it lost popularity to Lotus 1-2-3. Microsoft released the first version of Excel for the Macintosh on September 30, 1985, and the first Windows version was 2.05 (to synchronize with the Macintosh version 2.2) in November 1987.[61] Lotus was slow to bring 1-2-3 to Windows and by 1988 Excel had started to outsell 1-2-3 and helped Microsoft achieve the position of leading PC software developer. This accomplishment, dethroning the king of the software world, solidified Microsoft as a valid competitor and showed its future of developing GUI software. Microsoft pushed its advantage with regular new releases, every two years or so.

Back to the feature, the developer wanted to put it on the toolbar, so he met with the program managers and product managers to discuss where to put his feature.  They told him no, his feature would be in pull down menu, not on the tool bar, because the tool bar at the time was reserved for formatting features - font, justification, %/$, etc.  After weeks of trying the developer gave up trying to convince the program/product managers to put his feature on the tool bar.  Late one night, he checks in the code for his feature into the build, and he adds code to put his feature in the tool bar.

The next day the build is released to test teams and development, and there is his new feature on the format tool bar.  The program/project managers were of course upset and told him he must remove the feature from the tool bar.  He refuses.  They get more angry.  He tells them he will remove the feature from the tool bar after they run usability tests with end users.  They still insist he remove the feature.  He stands his ground.  Eventually the program/product managers agree to run usability tests.  And, the results show the new feature is the popular feature on the tool bar.  Know which one it is?

NewImage

Autosum.  The executive/developer is Chris Peters.

BELLEVUE, Wash. -- Chris Peters was vice president of Microsoft's Office division, responsible for 400 software developers and more than $4 billion in annual revenue. Last year, he startled his colleagues by taking a leave of absence to train for a new career-pro bowling.

Now, Mr. Peters spends many afternoons at Sun Villa Bowl, an aging bowling alley tucked between a grocery store and a Mormon temple in this eastside Seattle suburb. On a recent weekday, Mr. Peters, 41 years old, is the only bowler present below what used to be called retirement age. He raises a red ball to his side, steps off, slides and releases. The ball skids down the lane, hooks hard to the left and explodes into the pocket. Strike!

"You can tell when it leaves your hand," he says. "It's so satisfying."

More satisfying, for now, than his old job at Microsoft. Mr. Peters says he realized as he neared his 40th birthday that he had lost his passion for the all-consuming, 16-year career that made him rich but led him to neglect almost everything else, including his health and family.

Now to finish the second story.  Chris did warn the audience that his actions getting Autosum is not something that should be done unless you are sure you are right.  If you are right, you should push for doing the right thing.

This may sound OK.  But, you need to take into account that Chris was Microsoft employee #105 with huge credibility in the company, and so valued Bill would give him running Microsoft Word to keep him from leaving the company to get his Harvard MBA.

What Chris did with putting Autosum was innovative and still one of the most valued features on the Excel Tool Bar. Do you think he would be promoted?